Refund Policy

If a course you purchased isn't what you expected, contact us and we'll take a look. Refunds are reviewed case by case by the ImpactED team rather than issued automatically or self-serve.

How to request a refund

• Reach out through our contact page with the course name and the reason for your request.
• We'll review the request and get back to you — most requests are handled within a few business days.
• If approved, the refund is processed through our payment provider back to your original payment method.
• The platform fee charged at checkout is non-refundable; approved refunds cover the course price only.

What we look at

• How recently the course was purchased.
• How much of the course you've completed.
• Whether the issue is something we can reasonably fix instead (a broken lesson, a missing resource, and so on).

Instructor payouts

If a course is refunded, the corresponding revenue is reversed from the instructor's wallet. See the instructor agreement for details.

Contact us

Questions about a specific purchase? Reach out at hello@impactedu.example.